Terms of Use
1. Introduction
This document (together with any document referred to herein) sets out the terms and conditions governing the use of this website and the purchase of products through this website (hereinafter "Terms").
Please read these Terms carefully. By using this website or by placing an order through this, you agree to be bound by these Terms. If you do not agree to all the Terms, do not use this website.
These Terms may be amended. It is your responsibility to read them at regular intervals, since the Terms in force at the time you use the website or at the time the contract is drawn up (as the Contract is defined below) are those that apply.
2. Our details
This website is managed by the company trading as "GIOCHI PREZIOSI HELLAS SA", which has been legally established in accordance with Greek Law, has received a GE.M.I. number. 5392201000, TIN 999510370 (Athens Tax Office for Public Limited Companies FAE Athens) and is located in Pefki, Attica, on Agrinio Street no. 14.
3. Your details and your visits to this website
The information or personal information provided by you is subject to processing. By using this website, you provide your consent to the processing of this information and details and you declare that all the information and data provided by you is true and accurate. For more information on the processing of your personal information please read the Privacy Policy.
4. Use of the website
By using this website and/or by placing an order through it, you undertake:
a. Use the website only to submit legitimate questions or orders.
b. Do not place false or fraudulent orders. If we reasonably consider that such an order has been submitted, we have the right to cancel it and to inform the competent authorities.
c. Provide us with your correct e-mail address (e-mail), your e-mail address and / or other contact details. In this way, you accept that we can use this information to contact you in case this is deemed necessary.
If you don't give us all the information we need, we may not be able to complete your order.
By ordering through the website, you guarantee that you are at least 18 years old and that you have the legal capacity to conclude binding contracts.
5. Service Availability
The products offered through this website are available only in Greece.
6. Preparation of the Contract
The information referred to in the Terms and the details contained on this website do not constitute a sales proposal, but rather a call for information. No contract between us and you with regard to any products will be deemed to have been drawn up, unless your order is expressly made accepted by us. If we do not accept your order, and the money has already been removed from your account, then they will be returned in full.
To place an order, you will be asked to follow the online purchase process and to press the "Approve Payment" button to place the order. You will then receive an e-mail from us confirming receipt of your order ("Order Confirmation"). Please note that this does not mean that your order has been accepted, as this constitutes a suggestion from you to us for the purchase of one or more products. All orders are subject to our acceptance and this acceptance will be confirmed by sending you an email confirming that the product has been shipped ("Dispatch Confirmation"). The contract for the purchase of a product between us ("Contract") will be considered concluded only once we send you the Shipment Confirmation.
The Contract will apply only to products the shipment of which has been confirmed by us in the Confirmation of Dispatch. We shall not be obliged to provide you with any further products that may be part of your order, unless the shipment of these products is confirmed with a separate Shipping Confirmation.
7. Product Availability
All orders for products depend on their availability and in this light, in the event of supply difficulties or exhaustion of products in stock, we reserve the right to inform you about similar products of equal or superior quality and value, which you can order. If you do not wish to order similar products of such kind, we will reimburse you the full amount you may have paid.
8. Rejection of the Order
We reserve the right to withdraw at any time any product from this website, and/or to remove or process any material or content on this website. Although we do our utmost in order to process all orders placed to us, exceptional circumstances may arise under which we may have to reject an order processing after we have already sent you an Order Confirmation, which we have the right to do at any time at our sole discretion.
We neither have liability towards you or towards any third party for withdrawing any products from this website, whether sold or not, nor for removing or processing any material or contents on the website, nor for refusing to process or accept an order, after we have sent you the Order Confirmation.
9. Delivery
Subject to the provisions of article 7 above on the availability of the products and provided that exceptional circumstances exist in the case at hand, we shall make every effort to complete your order for the product(s) listed on the Shipment Confirmation until the delivery date specified on the Shipment Confirmation or, if no estimated delivery date has been set, within 10 days from the date of the Shipment Confirmation.
However, delays there may be delays in the following cases:
• Customization of products to customer requirements
• Specialized products
• Unexpected circumstances
• Delivery area
If for any reason we fail to respond to the delivery date, we will notify you of this and we will offer you the option to either continue the purchase with an extension of delivery time or to cancel the order with a full money refund. Note that no deliveries are made on Saturdays and Sundays.
For the purposes of these Conditions, "delivery" shall be deemed to have taken place or the order shall be deemed to have been delivered upon signing of the dispatch receipt of products at the agreed delivery address.
For more information on how to ship and deliver our products please press here.
10. Inability to deliver
If we fail to deliver the products to you, then they will be returned to us and we will contact you immediately in order to rearrange their delivery.
If you are not at the delivery point at the agreed time, please contact our courier company with which you cooperate in order to re-define delivery on another day.
If, after the lapse of 15 days from the time your order is ready for delivery, this order has not yet been delivered for reasons beyond our fault, we will assume that you wish to cancel the Contract and the Contract will be deemed terminated. As a result of the Contract’s expiry, we shall reimburse the price paid for these products in question as soon as possible and in any event within 30 days from the date on which we consider that the Contract has expired. In such cases, we have the right to charge you with any delivery costs and other costs incurred as a result of the Contract termination.
11. Risk and ownership
Responsibility for the products is transferred to you from the time of delivery.
The ownership of the products shall be conferred to you either with full redemption on our part of all the amounts owed in respect of the products, including shipping costs, or by the delivery of the products (as this is defined in article 9) if the delivery is carried out earlier than redemption.
12. Price and payment
The price of each product will be the price that is periodically set on our website, except in cases of obvious error. We always make sure that all prices on the website are accurate; however errors may occur. If we find any error in the price of the products you have ordered, we will notify you as soon as possible and we will give you the possibility to reconfirm the order at the amended correct price or to cancel it. If we fail to contact you, we will consider that your order has been canceled and if you have already paid for the products we will reimburse you the full amount you paid.
We are not obliged to supply you with any product at the wrong lowest price (even if we have sent you a Shipping Confirmation), in the event that the price error is obvious and undisputed and that the error could have been reasonably recognized by you as such.
The prices on our website include VAT but not the shipping charges which are defined in the Shipping Methods section and which will be added to the total amount due.
Prices may change at any time, however (notwithstanding the above), any changes will not affect any order for which an Order Confirmation has already been sent to you.
Once you have completed your shopping and all the products you want to purchase have been added to your shopping cart, the next step for you will be to process your purchase completion procedure and to pay. To do this follow the instructions displayed on our website during the product ordering process.
Payment may be made by credit, debit or prepaid cards. To minimize unauthorized access, your card information will be encrypted. The website uses SSL protocol for secure online commercial transactions. In this way it encrypts all your personal information, such as credit card number, name and your address, so that they cannot be read or changed when sent via the Internet.
The SSL protocol (Secure Sockets Layer) is today a global internet standard for the encryption of websites to the internet users and for the encryption of data between users and web servers. SSL-encrypted communications requires the encryption of all information exchanged between a client and one server by the sending software and decryption by the receipt software, ensuring, thus, the protection of personal information during transmission. Moreover, all information sent through the SSL protocol is protected by a mechanism that automatically ascertains whether it has been modified during transmission. Your transactions in our online store are protected by modern security systems (RSA 2048-SHA256 / TLS 1.2 with AES-256 + Forward Secrecy with modern browsers) which guarantee a secure trading environment.
All payments made using a card are processed through Alpha Bank’s Alpha e-Commerce electronic payment platform using TLS 1.2 encryption with 128 encryption protocol secure sockets layer (SSL). Encryption is basically a means for encrypting information until it reaches the recipient, who will be able to decode it using the appropriate key.
Upon receipt of your order, the purchase amount will be charged to your card and will be shipped for delivery from our warehouse only if the transaction is properly completed your order.
By pressing the "COMPLETE ORDER" button, you confirm that you own the card.
Cards are subject to validation and approval checks by your card issuer. If we do not receive the required payment authorization, we are not responsible for any delay or non-delivery and we will not be able to conclude a Contract with you.
Alternatively, you are given the opportunity to pay your order fee by payment on delivery or by deposit into a bank account, by following the instructions given on our website, provided that you choose this method of payment.
For more information on how to pay, please visit the section "Payment Methods".
13. Change / return policy
Order Cancellation- Right of Withdrawal
• You have the right to cancel your order within the next 24 hours after its completion. In any event, it has to be ensured that the order was not sent. Cancelation is possible either by e-mail to the email address customercare@gptoys.gr or by phone at 216 5001 150 at 10.00-18.00.
• After receipt of the product you may exercise your right of withdrawal within 14 calendar days from the day of receipt of the product. Please contact us either by e-mail to the e-mail address customercare@gptoys.gr or by phone at 216 5001 150 from 10.00-18.00.
The product may be returned provided that it is in the same excellent state as it was received, by keeping its original packaging in good condition. An essential precondition is that the product has not been used and remains undamaged and unaltered. It is specified that the product should be accompanied by all necessary supporting documents.
After you have made contact with the service department, the ACS courier company will be informed so that it receives the products to be returned, from your place. The cost, amounting to five euro (€3,5), shall be borne by the customer. However, the cost shall not be paid by the customer when the returned product is delivered to the courier company ACS, but will be deducted upon return of the amount due by GP Toys to the customer.
If you choose a different courier company to return the product, please note that the cost is determined based on the charges of the company concerned. In this case, reimbursement costs shall be borne by the customer and paid to the corresponding courier company.
Defective Products
In case of a defective product, please contact us at customercare@gptoys.gr or by phone at 216 5001 150 from 10.00-18.00.
A necessary technical control is required in order to ensure that the defect is not due to incorrect use of the product. An essential precondition for the replacement of the product is that the packaging is in its original state.
You have the option to select to replace the product or to refund the amount of money, based on the value of the product at the time of its purchase.
When the product return is due to the fault of GP Toys, the cost of refund shall be borne by it.
Refund of money
Return of the amount of money due to the customer will be conducted no later than 14 days from the moment of receipt of the returned product. The reimbursement of money will be made in the same way as the payment, or by deposit to a bank account, provided that the method of cash on delivery was chosen for the payment.
The amount due relates to the value paid by the customer for the product at the time of the order.
14. Liability and disclaimer
Unless expressly stated otherwise in these Terms, our liability in respect of any product purchased through our website is strictly limited to the purchase price of the product in question.
Without limiting the foregoing, nothing in these Terms precludes or in any way limits our liability in the following cases:
a. Death or bodily injury caused by our negligence;
b. Fraud or fraudulent deception; or
c. On any issue for which it would be illegal or unfair for us to exclude or restrict or attempt to exclude or limit our responsibility.
Without prejudice to the previous paragraph and to the maximum extent permitted by law, unless otherwise provided in these Terms, we shall not assume any liability for the following, regardless of their cause:
a. Loss of income or revenues
b. Loss of commercial activity
c. Loss of profits or contracts
d. Loss of expected savings
e. Data loss, and
f. Waste of administrative resources or working hours.
Due to the open nature of this website and to the possibility of errors during the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted to or received from this website, unless otherwise expressly stated on the web site.
All products descriptions, information and material posted on this website shall be provided "as is" and without any warranty, either express or implied, or otherwise understood.
To the maximum extent permitted according to law, but without excluding anything that could not be legally excluded in the case of consumers, we are renouncing any guarantee of any kind.
15. Intellectual property
You accept and agree that all intellectual property rights, trademarks and other intellectual property rights in relation to the whole material and to the content provided as part of the website are patented by us or by our trustees at any time. Their use is only allowed with explicit authorization by us or by our predecessors in law. This does not prevent you from using this website to the extent necessary in order for you to create a copy of an order or of the Contract’s information.
16. Viruses, piracy and other cybercrimes
You may not misuse this website by knowingly transmitting viruses, Trojan horses, worms and other malicious software or other materials which are malicious or technologically harmful. Neither are you allowed to attempt unauthorized access to this website and to its server, nor to any other server, computer, and database which are connected to our website. You undertake not to attack the website through denial of service attack or through distributed denial of service attack.
Breach of that obligation may constitute a criminal offense in accordance with the applicable legislation. Any such infringement will be reported to the competent investigation authorities with whom we will cooperate in order to reveal the identity of the electronic offender. Similarly, in the event of such an infringement, your right to use this website will be immediately disrupted.
We are not liable for any loss or damage caused by a denial of service attack, by viruses or by other malware or by technology harmful material that may affect your computer, the components thereof, data or any other material thereof, due to the use of this website or to the download of any material contained on it, or due to the use of similar material from another to which this page refers to.
17. Links to our website
Our website may contain links to other websites and resources provided by third parties. These links are provided exclusively for information purposes, while the content of these websites or sources is in no way under our control. Therefore, we have no responsibility whatsoever for any loss or damage which may be caused by the use of these links.
18. Notices - communication
All notifications you submit to us must be submitted via our online communication form. Our notifications to you will be made either by e-mail to the email address you stated when submitting your order or through the special communication form.
The notification shall be deemed to have been duly served and received as soon as it is posted on our website or 24 hours after an e-mail has been sent or three days after the date of dispatch of any letter. Sufficient proof of delivery of each notification shall be, in the case of a letter, the fact that the letter in question bears the correct address, the postal charges and that the letter has been delivered to the post office and, in the case of an e-mail, that the e-mail was sent to the recipient’s specified e-mail address.
19. Transfer of rights and obligations
The Contract between you and us is binding on you and on us and our respective successors and assignees.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or you obligations arising therefrom, without our prior written consent.
We retain the right to transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations arising therefrom, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or any other kind of disposal shall neither prejudice your legitimate consumer rights nor invalidate, reduce or otherwise limit any express or implied warranty that we may have given you.
20. Force Majeure Events
We are not liable or responsible for any failure to fulfill, or delay in fulfilling any of our obligations under the Contract, which may have been caused by events which are not under our reasonable control (Force Majeure Event).
Force Majeure event shall be considered as any act, event, failure of performance, omission or accident which is not subject to our reasonable control and includes in particular (but not restrictively) the following:
a. Strikes, lockouts or other trade unions acts.
b. Social unrest, rebellion, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), threat or preparation for war.
c. Fire, explosion, storm, flood, earthquake, sedimentation, epidemic, pandemic or other natural disaster.
d. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport.
e. Inability to use public or private telecommunications networks.
f. Acts, decrees, laws, regulations or government restrictions.
g. Any strike, failure or accident of short sea shipping services and of the postal services or of other means of transport.
The fulfillment of our obligations under any Contract is considered to be suspended for the period that the Force Majeure Event lasts and the time for the fulfillment of our obligations will be extended for a period equal to the duration of that period. We will make every reasonable effort to end the Force Majeure Event or to find a solution which will enable us to fulfill our obligations under the Contract despite the Force Majeure Event.
21. Waiver
If at any time during the term of a Contract we do not pursue your strict fulfillment of any of your obligations under the Contract or of any of these Terms and Conditions, or/and if we fail to exercise any of the rights or the remedies to which we are entitled on the basis of the Contract or of these Terms, this shall not constitute waiver by us of limitation of those rights and remedies and this non pursuit or failure on our side shall not release you from the obligation to comply with these obligations of yours.
The waiver on our behalf of some individual claim does not constitute a waiver from any similar claim in the future.
No waiver on our behalf of any of these Terms or of the rights and the remedies we have under the Contract shall be deemed valid, unless it is expressly stated that it concerns a waiver and it is notified to you in writing in accordance with the provisions of article 18 above.
22. Partial invalidity clause
If a competent authority determines that any of these Terms or provisions of the Contract are void, illegal or not enforceable to any extent, these terms or provisions shall be separated to that extent from the other terms and provisions, which shall remain in force to the maximum extent permitted by law.
23. Entire Agreement
These Terms, as well as any document expressly referred to therein, constitute the full agreement between us on the subject matter of each Contract and they replace any prior written or oral agreement, understanding or settlement between us.
Both you and we recognize that, for the conclusion of the Contract, none of us has relied on any statement, commitment or promise made by the other party or implied orally or in writing during the negotiations between us prior to the said Contract, unless otherwise expressly stated in these Terms.
No party may exercise any remedy in respect of any false statement made by the other party, either orally or in writing, prior to the date of each Contract (unless the false statement was made fraudulently) and the exercise of remedies by the other party shall be permitted only for any breach of the Contract, as provided for in these Terms.
24. Right to modify these terms
We reserve the right to review and amend these Terms from time to time.
When ordering products from us or using this website, you will be subject to our applicable policies and Terms, unless it is required, for any modification of our specific policies and Terms to be made by law or by a government authority, in which case any changes will also apply to orders you had placed before the changes.
25. Personal data protection statement
We completely respect our customers’ personal data.
Personal data provided by a customer shall not be disclosed to any third party for commercial purposes without the customer's prior express consent.
The information entered on this site will remain confidential.
Credit card and other card information shall not be stored on our website.
Detailed information about the processing and use of your personal data can be found in the Privacy Policy section at the link below Privacy Policy.
26. Governing law and jurisdiction
The use of the website as well as the purchase of products through it are governed by Greek law.
Any dispute arising from or relating to the use of the website or of the Contracts in question shall be subjected to the exclusive jurisdiction of the Courts of Athens.
Directive 2013/11/EC, which has been incorporated into Greek legislation by JMD 70330/2015, and Decision 31619 GG 969/22.3.2017 (Article 8) provides for the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution Procedure all over European Union. If the Customer has a problem with a purchase performed by the Online Store and he/she resides in the EU, he/she may use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show to settle the dispute extrajudicially.
27. Remarks
Your comments and remarks are welcome. Please send us your comments and remarks via our online communication form.