Return Policy

Order Cancellation- Right of Withdrawal

1. You have the right to cancel your order within 24 hours of its completion. In any event, it has to be established that the order had not been dispatched. You can cancel an order either by sending an e-mail to the address customercare@gptoys.gr or by phoning 216 500 150 at 10.00-18.00.
2. After receipt of the product you may exercise your right of withdrawal within 14 calendar days from the day of receipt of the product. Please contact us either by e-mail to the e-mail address customercare@gptoys.gr or by phone at 216 500 150 from 10.00-18.00.

The product may be returned provided that it is in the same excellent state it was received in, with its original packaging in an excellent condition. An essential precondition is that the product has not been used and remains undamaged and unaltered. It is specified that the product should be accompanied by all necessary supporting documents.

After you have made contact with the service department, the ACS courier company will be informed so that it can pick up the products to be returned, from your home or business. The cost, amounting to €3,5 shall be borne by the customer. However, the cost shall not be paid by the customer when the returned product is delivered to the courier company ACS, but will be deducted upon return of the amount due by GP Toys to the customer.

If you choose a different courier company to return the product, please note that the cost is determined based on the charges of the company concerned. In this case, reimbursement costs shall be borne by the customer and paid to the corresponding courier company.

Defective Products

In case of a defective product, please contact us at customercare@gptoys.gr or by phone at 216 500 150 from 10.00-18.00.

A necessary technical check is required to ensure that the defect is not due to incorrect use of the product. An essential precondition for the replacement of the product is that the packaging is in its original state. 

You have the option to select to replace the product or to receive a refund for the money based on the value of the product at the time of its purchase.

When the product is returned due to the fault of GP Toys, the cost of refund shall be borne by it.

Refund of money

The money due to the customer will be returned no later than 14 days after receipt of the returned product. The reimbursement of money will be made in the same way as the payment, or by deposit to a bank account if the method of cash on delivery was chosen for the payment.

The amount due relates to the value paid by the customer for the product at the time of the order.